Future Identity Customer, in co-location with FTT Embedded Finance & Super Apps and Customer Alpha, will bring together 500+ attendees for a one day event in central London. Discover how consumer facing businesses in retail, gaming, mobility, entertainment, travel, healthcare and other key sectors, are approaching digital identity.
Identity is key to optimising the customer experience
of the cost of fraud is passed to consumers through price increases
of customers abandon onboarding due to frustrations with KYC
of consumers want more control over how their data is used
of customers will exchange data for a personalised experience
The time for collaboration is now
A one-day event packed with opportunities to learn, build and connect
500+ engaged attendees
Achieve months of networking in just one day. Jump into a community of all the key players in identity and customer experience.
60% Financial Institutions
No, really. At Future Identity Customer retail, gaming, mobility, entertainment, travel, healthcare, utilities and other leading businesses.
50+ rockstar speakers
C-level professionals and renowned experts ready to share their insights into the latest identity trends and new technologies.
No more searching the expo floor for your ‘must-meet’ attendees. Our community management team can handle those priority introductions.
Content sessions exploring how digital identity can deliver greater trust, privacy and personalisation for the ultimate customer experience.
Discover new technologies to solve your identity challenges. Lay the foundations for future partnerships with technology leaders.
Look forward to lively conversations, new connections, and lots of identity and good times
ICONIC LONDON VENUE
Future Identity Customer takes place at the Convene, at 22 Bishopsgate. The perfect space to experience our engaging content sessions and lively exhibition area, right in the heart of central London.
Just us from 5.30pm on the expo floor for a drinks reception, to finish off a day of inspiring content and smart networking. Do a final sweep of the expo, and connect with anyone you haven’t had a chance to meet yet.
Access to our co-located events FTT Embedded Finance & Super Apps and Customer Alpha. Meet and network with a disruptive community of retailers, manufacturers, insurers, telcos, financial institutions, fintechs and tech innovators.
Expand your industry knowledge
Our agenda highlights how key sectors are approaching identity
Earning and keeping customer loyalty is vital across across the e-commerce sector, especially during challenging economic times. Digital identity innovation can balance the customer experience with security, and save money and time.
The healthcare sector has faced challenges tackling fraud and managing identity data. Digital identity offers the potential for customers to take control of the health information and partnerships will play a key role in delivering transformation.
In the face of evolving security concerns, growing passenger demand and mounting airport delays identity has a lot to offer the travel industry. Seamless flow, digital wallets and border control innovations will all transform the end-to-end customer journey.
Consumers today have their pick of apps and platforms ready to deliver services on-demand. Having a single view of a customer across all channels, is key to delivering seamless access without compromising on data privacy,
The regulated gaming and gambling sector has faced a lot of scrutiny over KYC and fraud checks and balances. Complying with regulation and enhancing safety are priorities, but without inconveniencing and pushing away customers.
The safety on online creators and viewers is of central importance to the entertainment sector. Businesses have to identify bad actors, conduct age verification for adult content, meet regulations and protect their users and their reputation.