Identity at the heart

of the customer experience

Future Identity Customer

16th May 2023 | Convene at 22 Bishopsgate, London

Future Identity Customer, in co-location with FTT Embedded Finance & Super Apps and Customer Alpha, will bring together 500+ attendees for a one day event in central London. Discover how consumer facing businesses in retail, gaming, mobility, entertainment, travel, healthcare and other key sectors, are approaching digital identity.

Identity is key to optimising the customer experience

1/5

of the cost of fraud is passed to consumers through price increases

43%

of customers abandon onboarding due to frustrations with KYC

90%

of consumers want more control over how their data is used

73%

of customers will exchange data for a personalised experience

The time for collaboration is now

A one-day event packed with opportunities to learn, build and connect

500+ engaged attendees

Achieve months of networking in just one day. Jump into a community of all the key players in identity and customer experience.

60% Financial Institutions

No, really. At Future Identity Customer retail, gaming, mobility, entertainment, travel, healthcare, utilities and other leading businesses.

50+ rockstar speakers

C-level professionals and renowned experts ready to share their insights into the latest identity trends and new technologies.

Facilitated networking

No more searching the expo floor for your ‘must-meet’ attendees. Our community management team can handle those priority introductions.

Live content

Content sessions exploring how digital identity can deliver greater trust, privacy and personalisation for the ultimate customer experience.

Technology expo

Discover new technologies to solve your identity challenges. Lay the foundations for future partnerships with technology leaders.

Event Sponsors

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The Experience

Look forward to lively conversations, new connections, and lots of identity and good times

ICONIC LONDON VENUE

Future Identity Customer takes place at the Convene, at 22 Bishopsgate. The perfect space to experience our engaging content sessions and lively exhibition area, right in the heart of central London.

DRINKS RECEPTION

Just us from 5.30pm on the expo floor for a drinks reception, to finish off a day of inspiring content and smart networking. Do a final sweep of the expo, and connect with anyone you haven’t had a chance to meet yet.

CO-LOCATED EVENTS

Access to our co-located events FTT Embedded Finance & Super Apps and Customer Alpha. Meet and network with a disruptive community of retailers, manufacturers, insurers, telcos, financial institutions, fintechs and tech innovators.

Find out more

Expand your industry knowledge

Our agenda highlights how key sectors are approaching identity

Retail

Earning and keeping customer loyalty is vital across across the e-commerce sector, especially during challenging economic times. Digital identity innovation can balance the customer experience with security, and save money and time.

Healthcare

The healthcare sector has faced challenges tackling fraud and managing identity data. Digital identity offers the potential for customers to take control of the health information and partnerships will play a key role in delivering transformation.

Travel

In the face of evolving security concerns, growing passenger demand and mounting airport delays identity has a lot to offer the travel industry. Seamless flow, digital wallets and border control innovations will all transform the end-to-end customer journey.

Consumer platforms

Consumers today have their pick of apps and platforms ready to deliver services on-demand. Having a single view of a customer across all channels, is key to delivering seamless access without compromising on data privacy,

Gaming

The regulated gaming and gambling sector has faced a lot of scrutiny over KYC and fraud checks and balances. Complying with regulation and enhancing safety are priorities, but without inconveniencing and pushing away customers.

Entertainment

The safety on online creators and viewers is of central importance to the entertainment sector. Businesses have to identify bad actors, conduct age verification for adult content, meet regulations and protect their users and their reputation.

The Ecosystem

Discover the latest innovations powering the future of identity

Biometrics

Screening

Transaction monitoring

Document
capture

Validation

Device
intelligence

Face
matching

eSignature

Authorisation

Liveness
detection

Credentials

Fraud
prevention

Enrolment

Verification

Access
management

Agenda 2023

09:00 - 09:10 - Future Identity Customer - Welcome and opening remarks

Find out what to expect from the day ahead.

Laura Camplisson, Future Identity Portfolio Lead

09:10 - 9:50 - Panel discussion - Identity at the heart of the customer experience

As businesses compete for customers in a fast-moving and crowded digital world, considerations like how easy it is to register and how quickly payments can be made are increasingly important. How can the onboarding and authentication experience be made as seamless as possible while keeping customers secure? How can brands use identity data to unlock valuable behavioural insights and foster greater personalisation?

9:50 - 10:30 - Panel discussion - Trust is a two way street

The digital world offers many innovative ways of engaging with customers, but also creates new avenues for bad actors to exploit. Trust is key to any businesses’ fraud prevention strategy but is also increasingly influencing consumer choice. How can businesses leverage new technologies and design online journeys which keep bad actors out and give genuine customers maximum confidence in their security and data privacy?

10:30 - 11:00 - Morning coffee break

It’s coffee o’clock! Grab some refreshments from our expo floor before the stage resumes.

11:00 - 11:40 - Panel discussion - No usability without accessibility

The accessibility of a digital identity solution is vital to widespread customer adoption. Unresolved system biases could mean some demographics are inconvenienced or worse, excluded from access altogether. How do we ensure all customers have a seamless experience? What about those who require assistance or would prefer a human interaction? Can digital ID really be universal?

11:40 - 12:00 - Fireside chat - We are living (and working) in a digital world

Digital identity has had a transformative impact on right to work and rent checks in the UK. As the number of certified providers continues to grow, how are businesses and customers benefiting from the switch to digital? What reforms and innovations are needed to drive further progress?

12:00 - 12:40 - Panel discussion - Biometrics: The not so secret, secret to customer identity?

Advances in mobile device technology have drastically lowered the entry barriers to implementing biometrics. Businesses across a range of industries are now using the technology to streamline customer verification and fight fraud. Discover some of the most exciting opportunities and explore the key challenges to consider. Will the intersection of wallets, biometrics and identity become second nature for customers?

12:40 - 13:40 - Lunch break

Lunch is served! Head to the catering area on the expo floor, explore the networking options, and don’t forget to visit the exhibitor booths.

13:40 - 13:45 - Future Identity Customer - Welcome back

Introduction to the sessions coming up this afternoon.

Laura Camplisson, Future Identity Portfolio Lead, VC Innovations

13:45 - 14:00 - Case study - The retailer's guide to digital identity

The number of e-commerce transactions has skyrocketed in recent years. How can retailers modernise their customer authentication processes to meet this demand and deliver on expectations for invisible payments and seamless omnichannel access? Which new technologies are key to detecting and preventing fraud?

14:00 - 14:40 - Panel discussion – Trusted, accessible, digital healthcare: Is identity the key?

Outdated manual processes, siloed records and rising fraud can leave customers feeling out of control of their health records. Can digital identity verification improve patient access, while enhancing privacy and trust? Why are decentralised credentials and wallets gaining such strong traction in the sector? How can a range of stakeholders across healthcare organisations collaborate to drive innovation?

14:40 - 15:20 - Panel discussion - Accelerating the transition to Digital ID for travel

As the travel industry continues to rebound from the impact of the pandemic, seamless and contactless identity solutions could play a key role in managing passenger flow and enhancing border security. How are public and private partnerships and cross-border initiatives advancing digital identity at all stages of the passenger journey?

15:20 - 15:50 - Afternoon coffee break

Time for a quick break! Grab a tea or coffee (…or a famous festival craft beer!) before the last sessions of the day.

15:50 - 16:10 - Fireside chat - Getting it right: Balancing safety, compliance and growth in regulated gaming

The popularity of regulated online gaming has created a lucrative target for financial criminals and fuelled the growth of unregulated, black-market sites. Will digital identity and age verification play a growing role in keeping customers safe and ensuring compliance? How can providers leverage the right technologies to ensure these checks support customer retention and secure future growth?

16:10 - 16:50 - Panel discussion -

16:50 - 17:25 - Panel discussion - Identity and privacy in a data-driven age

Customers today shop, watch, game and engage online, and each of these interactions leaves a trail of personal data. In a limitless digital world, what does it really mean for customers to be in control of their identities? How do we ensure data is collected and shared with consent? How might decentralised and reusable credentials provide greater control? What approaches can be taken to enhance privacy and security end-to-end?

17:25 - 17:30 - Future Identity Customer - Closing remarks

That’s a wrap!

Laura Camplisson, Future Identity Portfolio Lead, VC Innovations

17:30 - 18:30 - Drinks reception

Taking place in the exhibition area

Register now

Get Involved

Register your interest

See below for potential opportunities:

Speaking
Sponsorship or exhibition
Media partnerships

Want to speak to the team?

Reach out to the Future Identity Finance team with queries on how to get involved with the event through our sponsorship, exhibition, speaking, or media partnership opportunities

Laura Camplisson

Portfolio Lead

Speaking Opportunities

Victor Cruz

CEO

Sponsorship & Exhibition

Bojana Andric

Marketing Manager

Media Partnerships