The future customer experience

built on digital trust

Future Identity Customer

That's a wrap - thank you for attending!

Save the date: December 4 - 5, 2024

Want to get involved in the next edition of Future Identity Customer? Register your interest today.

An unforgettable experience

Future Identity Customer, in co-location with FTT Embedded Finance & Super-Apps and Customer Alpha, brings together 400+ attendees for a two-day event in San Francisco. Discover how consumer facing businesses in financial services, retail, gaming, entertainment, travel, healthcare and other forward-thinking industries are approaching digital identity.

Identity is key to optimizing the customer experience

70%

of customers access more services online than pre-pandemic

43%

of customers abandon onboarding due to frustrations with KYC

87%

of participants in a recent trial want an integrated Digital ID wallet

1.4M

consumer identity theft reports were made in the last year

8 in 10

people feel they have little to no control over their data online

The time for collaboration is now

A two-day event packed with opportunities to learn, build and connect

400+ engaged attendees

Achieve months of networking in just two days. Jump into a community of all the key players in identity and customer experience.

60% Tech End-users

No, really. At Future Identity Customer meet with financial services, retail, gaming, entertainment, travel, healthcare and other leading businesses.

40+ Rockstar speakers

C-level professionals and renowned experts ready to share their insights into the latest identity trends and new technologies.

HOSTED MEETINGS PROGRAM

No more searching the expo floor for your ‘must-meet’ attendees. Our team will take the wheel on those priority introductions.

Live content

Content sessions exploring how digital identity can deliver greater trust, privacy and personalization for the ultimate customer experience.

Technology expo

Discover new technologies to solve your identity challenges. Lay the foundations for future partnerships with technology leaders.

Key industries

Be part of a cross-sector community of innovators

46%

financial services

12%

media & entertainment

7%

travel & tourism

9%

healthcare

26%

gaming & retail

Expand your industry knowledge

Our agenda highlights key trends driving the adoption of digital identity

Customer-centricity

Customers have come to expect consistent, seamless experiences from brands across all channels. How easy it is to register, how quickly payment can be made and how secure the service feels, can all have a significant impact on conversion and satisfaction rates.

Product personalization

A key challenge businesses face is understanding and tracking customer behaviour, across multiple brands, products, channels and locations. By linking this data to an identity, rather than allowing it to reside in siloes, businesses can provide a far more personalized product offering.

Tackling fraud

Bad actors deploy increasingly sophisticated tactics to target individuals and companies. Knowing that every customer is who they say they are, is imperative if businesses are to protect against monetary losses and reputational damage in an ever-changing threat landscape.

Revenue and efficiency

Manually verifying documents, managing password resets, and inputting customer data is time-consuming and resource heavy. Streamlining these processes will lead to efficiency gains, reduce the costs of human error and allow businesses to serve more customers at speed.

Data privacy concerns

Amidst increasingly tight regulations, data protection is becoming a growing concern for both consumers and businesses. Securely storing large amounts of personal identity information is risky and expensive. Prioritizing privacy and consent management is key.

Enhancing safety

As the threats of online scams, trolling, grooming and misinformation intensify, the pressure is on for platforms to introduce identity and age verification solutions to enhance user safety, protect brand reputation and keep pace with potential new regulations.

The ecosystem

Discover the latest innovations powering the future of identity

Biometrics
Screening
Transaction monitoring
Document
capture
Validation
Device
intelligence
Face
matching
eSignature
Authorization
Liveness
detection
Credentials
Fraud
prevention
Enrolment
Verification
Access
management

Rockstar sponsors 2023

5 star sponsor

3 star sponsor

Media partners 2023

The experience

Look forward to lively conversations, new connections, and lots of identity and good times

UNIQUE VENUE

Future Identity Customer 2023 took place at Hotel Kabuki, a boutique hotel and function venue in the heart of San Francisco’s Japantown. The perfect location to network with all the key players in digital identity.

DRINKS RECEPTION

To finish off a day of inspiring content and smart networking, attendees enjoyed a drinks reception on the expo floor whilst networking with strategic partners.

CO-LOCATED EVENTS

Access to two additional co-located events, FTT Embedded Finance & Super-Apps and Customer Alpha. Meet and network with a disruptive community of retailers, manufacturers, insurers, telcos, financial institutions, fintechs and tech innovators.

Past attendees include:

Financial institutions, technology providers & policymakers

Rockstar speakers 2023

Denny Prvu
Global Director of Architecture, Innovation and Technology
Royal Bank of Canada
Bart Goethals
Senior Solutions Engineer - Team Lead Americas
TeleSign
Sarah Handler
Staff Product Manager
Netflix
LinkedIn
Anna Pasupathy
Identity and Access Management
KeyBank
LinkedIn
Hiti Mirani
Senior Product Manager
Ex-OkCoin
LinkedIn
Jean-Paul LaClair
Senior Director of Product
Financial Data Exchange
Trupti Natu
Head of Product, Payment, Risk & Data Science
Jampack
LinkedIn
Ross Barbash
Founder, Board Member
Blockchain Lawyers Forum
LinkedIn
Anthony Sanchez
Director of Operations and Compliance
Checkbook
Jasvinder Randhawa
Founder and Managing Partner
StrategyBRIX
LinkedIn
Leah Houston
Founder, CEO
HPEC
LinkedIn
Michael Yao
Payment Risk Manager
Chegg
Aakash Abhay Yadav
Senior Manager Security, Governance, Risk & Compliance
BILL
Laura Camplisson
Future Identity Portfolio Lead
VC Innovations
LinkedIn
Christina Hulka
Executive Director and Chief Operating Officer
FIDO Alliance
Gautam Vij
Official Member
Forbes Business Council
Tremayne Carr
Head of Credit Risk and Fraud
MoCaFi
Kaliya Young
Founding Partner
Identity Women in Business
Shauna McIntyre
Executive-in-Residence, Senior Advisor
Kearney
Mike Figueroa
Senior Product Manager
CraftJack
Aashmeet Kaur Kalra
Principal Technologist
Google
Lucas Kester
Vice President of Payments
Formerly ABC Fitness Solutions & eBay
LinkedIn
Rod Boothby
Ex-Global Head of Identity, Santander and CEO
IDPartner Systems
Guillaume Bourcy
Founder
Oofty
Robin Bernhard
Digital Payments Technology Product Specialist & Open Banking Evangelist
Western Alliance Bank
AJ Cai
Data Engineer, Tech Lead
Stripe

Register your interest


Want to speak to the team?

Reach out to the Future Identity team with queries on how to get involved with the event through our sponsorship, exhibition, speaking, or media partnership opportunities

Lisa Moyle
Chief Strategy Officer
Content & speaking enquiries
Milana Vlaović
Community Manager
Sales & sponsorship opportunities
EmailLinkedIn
Malcolm O'Reilly
Marketing Executive
Marketing & media enquiries