Fighting fraud without friction

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1st October 2025 | The Savoy, London

An exclusive breakfast discussion
for fraud and UX innovators

In 2024, over £1.17 billion was stolen from victims of financial fraud in the UK alone. It’s a staggering number, but there’s a silver lining. Thanks to stronger detection systems and increased vigilance, banks and financial institutions managed to prevent £1.45 billion in unauthorised fraud last year, a 16% jump from the year before. That’s real progress.

Still, now is not the time to relax. Fraudsters are constantly adapting, getting smarter and more sophisticated with every new scam. Financial institutions must keep evolving too, because standing still means falling behind.

The challenge? Striking the right balance. Customers expect fast, seamless digital experiences, but that can’t come at the cost of weak security. Banks are now walking a tightrope: staying ahead of new fraud tactics, reacting quickly to emerging threats, and protecting the user experience so genuine customers don’t get caught in the crossfire.

Rockstar speakers

Simon Horswell

Fraud Specialist Senior Manager

Entrust

James Borley

Chief Compliance Officer & MLRO

GuavaPay

Key takeaways

Keep on top of key trends and emerging tactics being used by fraudsters.
Identify the best way to stay agile with device intelligence and AI-powered repeat fraud detection technology.
Create a 360-degree view of customer identity with fraud detection signals.
Prevent fraud without impacting user experience.

Why attend?

Gain insights from industry leaders and learn powerful, actionable strategies that could transform the way you fight fraud without sacrificing the seamless user experience your customers expect.

Whether your focus is fraud risk or user experience, stay ahead of the curve, connect with like-minded pioneers, and empower your organisation to evolve and thrive in a world where fraud is becoming more sophisticated every day.

Agenda

08:00 - 9.00 - Welcome & Breakfast

9.00 - 9.40 - Future proofing fraud prevention: Are UK FI's ready for the coming wave

Great strides have been made in the UK when it comes to protecting businesses and consumers from unprecedented levels of fraudulent activity. However, the scary speed at which fraudsters innovate makes it hard to stay one step ahead. Fis must ensure their first line of defence, secure onboarding, is robust, intelligent, and adaptive. What are the best tools to fight back? Collaboration, technological innovation, and having a flexible, adaptable orchestration solution. Our panelists will explore the emerging threats being seen in the UK across the financial services sector and share how to best implement effective solutions to keep pace. From emerging regulation, to seductive social engineering scams, ad deepfakes bypassing traditional KYC checks, this is your need-to-know roadmap to safeguard your businesses.

9.40 - 10.00 - Fireside chat: Fighting fraud, not frustrating the customer: Minimizing friction on the user journey

Having discussed emerging fraud threats and how to fight them, we now have a clearer picture of what needs to be done. But implementing new security touchpoints, especially at onboarding and during high-risk moments like login changes or large transactions can add unnecessary friction to the customer journey and lead to increasing abandonment rates. Hear from our experts on how best to strike the right balance between security measures and a seamless customer experience. What are the technologies that can both protect your business and delight your customers?

Simon Horswell, Fraud Specialist Senior Manager, Entrust
TBC

10.00 - 10.30 - Live demo with the Entrust deepfake generator & networking

Contact us

Emma Sharp

Senior Conference Producer

Agenda & speaker enquiries

Anna Kochanova

Senior Marketing Executive

Marketing & media enquiries