Identity at the heart
of the customer experience
Future Identity Customer
Redefine the customer experience with the power of digital identity.
Join the movers and shakers transforming how brands connect, protect, and engage at Future Identity Customer, the must‑attend event for tech innovators and consumer‑facing businesses across retail, gaming, travel, healthcare, mobility, entertainment, and beyond.
Step into a community where digital identity meets loyalty, trust, and growth. Hear bold ideas, breakthrough tech stories, and real‑world strategies from the leaders shaping the future of customer experience, tackling fraud, building trust, strengthening privacy, and turning compliance into a competitive edge.
New for 2026: FID IAM debuts! Dive deep into the identity & access management and cybersecurity revolution driving frictionless, secure, and unified digital ecosystems for both customers and the workforce.
Check out the 2025 show highlights
Key event stats
Senior
attendees
Technology
buyers
Rockstar speakers across all stages
Stages
of content
Key themes
Customers want quick and easy access to services without compromising on meaningful interactions with brands they trust. Is delivering a cohesive identity experience across all touchpoints the secret to customer retention?
Regulatory compliance, particularly in the realm of data protection, has become a paramount concern for businesses across industries. As regulations like GDPR, CCPA, and emerging legislations such as the Digital Services Act and the Online Safety Bill continues to evolve, organisations face increasing pressure to safeguard sensitive customer data while maintaining trust and loyalty.
Online fraud is continuing to rise, and consumer-facing businesses need solutions to mitigate account takeovers, friendly fraud, card fraud, and more. Collaboration is key to solving this problem, with pressure being put on social media and telco companies to improve fraud prevention measures.
With a rise in both the frequency and severity of cyber attacks on data, customers are increasingly concerned about how their data is used and stored. Trust is a two-way street, and businesses must prioritise privacy, transparency and consent to ensure their users feel secure.
Ensuring secure customer data and access to applications, web portals and digital services is integral to improving customer experience, strengthening security and gaining a deeper understanding of customer data to tailor experience. However, challenges in identity provisioning, data security, cybersecurity and compliance remain.
As digital services continue to evolve, ensuring the safety and security of users has become a critical concern for regulated industries. Age verification and identity verification play a crucial role in preventing fraud, protecting vulnerable populations, and complying with regulatory requirements.
Past attendees include
Identity & customer experience innovators & technology leaders
Sponsors
3 star sponsors
2 star sponsor
Early confirmed Rockstar speakers
Danone
ODDSET Sports Betting
Recognise Bank
Presidency of the Council of Ministers, Italian Government
Metro Bank
Meta
Vodafone
Standard Chartered Banl
BT
NFU Mutual
US National Institute of Standards & Technology
Government Entity *all views personal*
ROCHE Pharmaceuticals
Age Verification Providers Association
Moresburg
Alsing Ltd.
CyberHut
Agenda
9:00 - Welcome & opening remarks
9.05 - 9.45 - Panel: Reducing friction & abandonment in the user journey with digital identity.
Moderator:
Masha Cilliers, Founder, Payment Options
Speakers:
Ronelle Arbib, Chief Operating Officer, Recognise Bank
Leo Friel, Lead Solution Architect, ID & Authentication Platform, Lloyds Banking Group
9.45 - 10.25 - Panel: Consent, transparency, control. Considerations in data protection
Speakers:
Oded Anderman, Privacy, Security, Risk & Compliance, Meta
Khyati Attri, Director, Cyber Tech & Operational Risk, Standard Chartered Bank
10.25 - 11.05 - Morning coffee break
11.05 - 11.45 - Panel: Digital identity & the fight against fraud
11.45 - 12.25 - Panel: Integrating digital identity into omni-channel customer experiences
Moderator:
Masha Cilliers, Founder, Payment Options
Speakers:
Jennifer Scott, MD, Head of Digital Banking Technology, Commercial and Institutional, NatWest
Jason Sheehy, Head of Identity, Post Office
Richard Shepherd, Global Senior Product Manager – Digital Identity, HSBC
12.45 - 13.45 - Lunch break
13.45 - 14.25 - Panel: KYC checklist: Compliance, speed, friction & monitoring beyond onboarding
Speakers:
Antony Jordan, Head of Payments & KYC, ODDSET Sports Betting
Thomas Taraniuk, Head of Partnerships UK&EU, SumSub
14.25 – 15.05 - Panel: The pressure is on for age verification. Are you prepared?
Bryn Robinson Morgan, Moresburg
Speakers:
Iain Corby, Age Verification Providers Association
15.05 – 15.35 - Afternoon coffee break
15.35 – 15.55 - Presentation: Post quantic threats to digital identity
Thibaut Roynette, CISO, Danone
15.55 – 16.35 - Panel: Digital wallets: Customer acceptance, technical interoperability & mutual recognition beyond borders
Speakers:
Connie La Salle, Group Manager, Cybersecurity and Privacy Applications – Applied Cybersecurity Division, U.S. Department of Commerce | NIST
16.35 - 16.45 - Thanks & closing remarks
17.00 - 18.00 - Drinks & networking party
18.00 - End of Future Identity Customer
Content, community & experiences
Look forward to lively conversations, new connections, lots of identity and good times
Iconic London venue
Future Identity Customer will take place at Convene 22 Bishopsgate, a stylish venue in the heart of London and the perfect space to partake in compelling content sessions, explore the vibrant exhibition area and more.
Drinks reception
To finish off a day of inspiring content and smart networking, attendees enjoy a drinks reception on the expo floor whilst networking with strategic partners.
VIP Hosted Meetings Programme
Fast-track access to the industry leaders and technology providers you want to meet with efficiency and ease. Look no further to strengthen existing partnerships and build new connections.
Co-located with
One day, unlimited opportunities and an interconnected community.
FID IAM brings together top minds to crack the code on everything from identity orchestration that makes friction vanish, IAM strategies that empower both employees and customers, and to cutting-edge solutions for managing the growing army of non-human identities.
FTT Embedded Finance & Super-Apps Europe gathers an exciting and disruptive community of retailers, manufacturers, insurers, telcos, financial institutions, fintechs and tech innovators to re-imagine financial services and explore a future where the universe of potential financial services providers is expanding rapidly.
Customer Alpha is the only dedicated global community of brands, retailers, marketplaces, social platforms and technology enablers exploring strategies and new product streams designed to attract, retain, increase LTV and better serve the current and next generation of customers.
FTT Payments is dedicated to exploring the latest trends, technologies, and business model innovations across the payments industry creating a gateway to the future of transactions, offering a unique platform to learn, share, and shape the next wave of payment solutions.
Sponsorship & exhibition opportunities
Discover the unique sponsorship and exhibition opportunities available at Future Identity Customer 2026. Click on the button below to find out more and how you can get involved.
Industry partners
Contact us
Reach out to the Future Identity Customer team with queries on how to get involved with the event through our sponsorship, exhibition, speaking, or media partnership opportunities
Speaking Opportunities
Sponsorship & exhibition enquiries
Marketing & media enquiries