Name: Future Identity Customer Europe
Location: Europe

Identity at the heart

of the customer experience

Future Identity Customer

12th May 2026 | London, UK

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Redefine the customer experience with the power of digital identity.

Join the movers and shakers transforming how brands connect, protect, and engage at Future Identity Customer, the must‑attend event for tech innovators and consumer‑facing businesses across retail, gaming, travel, healthcare, mobility, entertainment, and beyond.

Step into a community where digital identity meets loyalty, trust, and growth. Hear bold ideas, breakthrough tech stories, and real‑world strategies from the leaders shaping the future of customer experience, tackling fraud, building trust, strengthening privacy, and turning compliance into a competitive edge.

New for 2026: FID IAM debuts! Dive deep into the identity & access management and cybersecurity revolution driving frictionless, secure, and unified digital ecosystems for both customers and the workforce.

Check out the 2026 preview

Key event stats

700+

Senior
attendees

60%

Technology
buyers

150+

Rockstar speakers across all stages

Stages
of content

Key themes

Customer is key

Customers want quick and easy access to services without compromising on meaningful interactions with brands they trust. Is delivering a cohesive identity experience across all touchpoints the secret to customer retention?

Regulatory compliance

Regulatory compliance, particularly in the realm of data protection, has become a paramount concern for businesses across industries. As regulations like GDPR, CCPA, and emerging legislations such as the Digital Services Act and the Online Safety Bill continues to evolve, organisations face increasing pressure to safeguard sensitive customer data while maintaining trust and loyalty.

Fraud and abuse

Online fraud is continuing to rise, and consumer-facing businesses need solutions to mitigate account takeovers, friendly fraud, card fraud, and more. Collaboration is key to solving this problem, with pressure being put on social media and telco companies to improve fraud prevention measures.

Protecting data

With a rise in both the frequency and severity of cyber attacks on data, customers are increasingly concerned about how their data is used and stored. Trust is a two-way street, and businesses must prioritise privacy, transparency and consent to ensure their users feel secure.

Strengthening CIAM

Ensuring secure customer data and access to applications, web portals and digital services is integral to improving customer experience, strengthening security and gaining a deeper understanding of customer data to tailor experience. However, challenges in identity provisioning, data security, cybersecurity and compliance remain.

Safeguarding customers

As digital services continue to evolve, ensuring the safety and security of users has become a critical concern for regulated industries. Age verification and identity verification play a crucial role in preventing fraud, protecting vulnerable populations, and complying with regulatory requirements.

EXPLORE AGENDA

Past attendees include

Identity & customer experience innovators & technology leaders

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Early confirmed Rockstar speakers

Jennifer Scott

MD, Head of Digital Banking Technology, Commercial and Institutional

NatWest

Antony Jordan

Head of KYC & Payments

ODDSET Sports Betting

Shane Manning

Senior Product Owner, ID & Authentication Platform

Lloyds Banking Group

Julia Puzyrova

Chief Product Owner

Luminor Group

Lea Polge

Senior Product Manager - Fraud

Back Market

Daria Oldale

Senior Product Manager - Customer Platforms

Spotify

Lucyna Janas

Head of Wallet Partnerships

Google

Richard Shepherd

Global Senior Digital Product Manager - Digital Identity

HSBC

Leonardo Lombardi

Director of Product

UniDays

Oded Anderman

Privacy, Security, Risk & Compliance

Agenda

8.55 - Welcome & opening remarks

9.00 -9.20 - Keynote Presentation: Okta – Auth0 Identity Platform

Speaker:

Jas Sagoo, Head of Auth0 International Sales & Strategy, Okta

9.20 - 10.00 - Reducing friction & abandonment in the user journey with digital identity.

As customers demand instant, trusted experiences, how can financial institutions strengthen identity security without adding friction? Explore how smarter verification, risk-based authentication, and privacy-first design can build trust, meet compliance, and keep the user journey effortless.

Moderator:

Masha Cilliers, Founder, Payment Options

Speakers:

Ronelle Arbib, Chief Operating Officer, Recognise Bank

Leo Friel, Lead Solution Architect, ID & Authentication Platform, Lloyds Banking Group

Olivia Ferrara, Director, Financial Crime Transformation, Barclays

10.00 - 10.20 - Keynote Presentation: Stopping fraud without killing CX: Trust at every touchpoint

Speaker:

Matthew Berzinski, EMEA Field CTO, Ping Identity

10.20 - 10.50 - Morning coffee break

10.55 - 11.35 - The fight against fraud continues

This session dives into emerging threats, cutting-edge strategies and technologies fortifying defences against fraud across industries. Experts will unpack the best strategies for real-time detection, robust transaction monitoring, enhanced customer due diligence, and proactive risk mitigation for fraud & scams, tackling synthetic identities, APP scams, payment fraud, and account takeovers head-on.

Moderator:

Pritie Billimoria, Head of Communications, Stop Scams UK

Speakers:

Lea Polge, Senior Product Manager – Fraud, Back Market

11.35 - 12.15 - Integrating digital identity into omni-channel customer experiences

Our panellists will discuss how unified digital identity experiences enables consistent, seamless transitions for customers between channels, reducing friction. We will also discuss the strategies, operational challenges, and the impact on personalization, security, and trust.

Moderator:

Masha Cilliers, Founder, Payment Options

Speakers:

Jennifer Scott, MD, Head of Digital Banking Technology, Commercial and Institutional, NatWest

Jason Sheehy, Head of Identity, Post Office

Richard Shepherd, Global Senior Product Manager – Digital Identity, HSBC

Jon Shamah, Founder, Global Trust Foundation

12.15 - 13.15 - Lunch break

13.20 - 14.00 - KYC checklist: Compliance, speed, customer friction

This panel is your updated guide to KYC and digital onboarding. From the latest changes in KYC/AML rules to striking the right balance of friction and speed to combat new, sophisticated fraud typologies, this session is here to help you in your KYC strategy for 2026.

Moderator:

Dan Berner, Founder, Zentru Solutions

Speakers:

Antony Jordan, Head of Payments & KYC, ODDSET Sports Betting

Thomas Taraniuk, Head of Partnerships UK&EU, SumSub

Dane Pedro, Head of UK Compliance & MLRO, mollie

Karolina Maciulevičiūtė, MLRO Lithuania, Board of Directors UK, Overchain

14.00 – 14.40 - The pressure is on for age verification. Are you prepared?

Moderator:

Bryn Robinson Morgan, Moresburg

Speakers:

Iain Corby, Executive Director, Age Verification Providers Association

Mary Keane-Dawson, Executive Chair, BIMA and the Online Safety Network

Reema Jethwa, Cyber Risk Lead, Schroders Personal Wealth & Author on Online Safety

14.40 - 15.10 - Afternoon coffee break

15.10 - 15.50 - Consent, transparency, control. Considerations in data protection

This session will debate the design and governance of data protection and governance mechanisms, transparency mandates, and user control practices in digital ID systems. Experts will analyse how these features underpin ethical, user-centric identity solutions, safeguard privacy, and ensure trust in digital society.

Speakers:

Oded Anderman, Privacy, Security, Risk & Compliance, Meta

Khyati Attri, Director, Cyber Tech & Operational Risk, Standard Chartered Bank

15.50 - 16.30 - Making wallets work. From pilot to everyday adoption

From retail and finance to healthcare and public services, industries increasingly rely on digital identity to deliver seamless, secure user experiences. But as digital identity wallet developments continue to progress in different regions, identity systems must work technically across borders and sectors, and be mutually recognised as a legal proof of identity. This panel explores both the technical path to interoperability, but also looking into real worlds use cases and public adoption.

Moderator:

Richard Oliphant, Legal Advisor, Independent

Speakers:

Jon Shamah, Founder, Global Trust Foundation

Lucyna Janas, Head of Wallet Partnerships, Google

16.30 - 16.35 - Thanks & closing remarks

17.00 - 18.00 - Drinks & networking party

18.00 - End of Future Identity Customer

Content, community & experiences

Look forward to lively conversations, new connections, lots of identity and good times

Iconic London venue

Future Identity Customer will take place at Convene 22 Bishopsgate, a stylish venue in the heart of London and the perfect space to partake in compelling content sessions, explore the vibrant exhibition area and more.

Drinks reception

To finish off a day of inspiring content and smart networking, attendees enjoy a drinks reception on the expo floor whilst networking with strategic partners.

VIP Hosted Meetings Programme

Fast-track access to the industry leaders and technology providers you want to meet with efficiency and ease. Look no further to strengthen existing partnerships and build new connections.

Co-located with

One day, unlimited opportunities and an interconnected community.

FID IAM brings together top minds to crack the code on everything from identity orchestration that makes friction vanish, IAM strategies that empower both employees and customers, and to cutting-edge solutions for managing the growing army of non-human identities.

FTT Embedded Finance & Super-Apps Europe gathers an exciting and disruptive community of retailers, manufacturers, insurers, telcos, financial institutions, fintechs and tech innovators to re-imagine financial services and explore a future where the universe of potential financial services providers is expanding rapidly.

Customer Alpha is the only dedicated global community of brands, retailers, marketplaces, social platforms and technology enablers exploring strategies and new product streams designed to attract, retain, increase LTV and better serve the current and next generation of customers.

FTT Payments is dedicated to exploring the latest trends, technologies, and business model innovations across the payments industry creating a gateway to the future of transactions, offering a unique platform to learn, share, and shape the next wave of payment solutions.

Sponsorship & exhibition opportunities

Discover the unique sponsorship and exhibition opportunities available at Future Identity Customer 2026. Click on the button below to find out more and how you can get involved.

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