Europe | 21 May | London

CO-LOCATED WITH:
FTT Embedded Finance
FTT Embedded Finance
FTT Embedded Finance

Identity at the heart

of the customer experience

Future Identity Customer

21st May 2024 | London, UK

Welcome!

Future Identity Customer, in co-location with FTT Embedded Finance & Super-Apps, Customer Alpha and FTT Payments, brings together 600+ attendees for a one day event in central London. Discover how consumer facing businesses in retail, gaming, mobility, entertainment, travel, healthcare and other key sectors, are approaching digital identity.

Tech and solution providers can save £200 with the final early bird rate before Friday 3rd May.

Identity is key to optimising the customer experience

1/5

of the cost of fraud is passed to consumers through price increases

43%

of customers abandon onboarding due to frustrations with KYC

90%

of consumers want more control over how their data is used

73%

of customers will exchange data for a personalised experience

The time for collaboration is now

A one-day event packed with opportunities to learn, build and connect

600+ engaged attendees

Achieve months of networking in just one day. Jump into a community of all the key players in identity and customer experience.

60% Tech End-users

No, really. At Future Identity Customer retail, gaming, mobility, entertainment, travel, healthcare, utilities and other leading businesses.

150+ rockstar speakers

C-level professionals and renowned experts ready to share their insights into the latest identity trends and new technologies.

Facilitated networking

No more searching the expo floor for your ‘must-meet’ attendees. Our community management team can handle those priority introductions.

Live content

Content sessions exploring how digital identity can deliver greater trust, privacy and personalisation for the ultimate customer experience.

Technology expo

Discover new technologies to solve your identity challenges. Lay the foundations for future partnerships with technology leaders.

2024 Rockstar sponsors

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Industry partners

The experience

Look forward to lively conversations, new connections, lots of identity and good times

ICONIC LONDON VENUE

Future Identity Customer is being hosted at etc.venues 155 Bishopsgate, a stylish venue in the heart of London and the perfect space to partake in compelling content sessions, explore the vibrant exhibition area and more.

DRINKS RECEPTION

To finish off a day of inspiring content and smart networking, attendees enjoyed a drinks reception on the expo floor whilst networking with strategic partners.

VIP Hosted Meetings Programme

Taking place in our brand new and exclusive hosted meetings lounge.

Fast-track access to the industry leaders and technology providers you want to meet with efficiency and ease. Look no further to strengthen existing partnerships and build new connections.

We have a brand new opportunity available for you to get involved – get in touch with us at marketing@vcinnovations.co.uk to view our Meetings Package as part of the VIP Hosted Meetings Programme.

Past attendees include

Identity & customer experience innovators & technology leaders

Expand your industry knowledge

Our agenda revolves around some key themes

Customer loyalty

Customers want quick and easy access to services, but also want meaningful interactions with brands they trust. Is delivering a cohesive identity experience across all touchpoints the secret to customer retention?

Building an ecosystem

Different industries have unique drivers and challenges when it comes to digital identity, but as wider standards and trust frameworks drive interoperability, could an outward-looking approach be the key to progress?

Fraud and abuse

As online fraud continues to surge, retailers need solutions to mitigate account takeover, friendly fraud and bonus abuse, without damaging their product offering and alienating genuine customers.

Data privacy concerns

Customers are increasingly concerned about how their data is used and stored online. Trust is a two way street and only by prioritising privacy, transparency and consent can businesses ensure their users feel secure.

Innovation culture

Seamless identity management can improve employee experience, enhance efficiency, lower costs and ultimately lead to better results for end customers. How are various functions across organisations embracing change?

Online safety pressures

Faced with regulatory requirements to protect users from harmful content, scams and bad actors, how are digital platforms leveraging identity and age verification solutions to ensure trust and safety.

The ecosystem

Discover the latest innovations powering the future of identity

Biometrics
Screening
Transaction monitoring
Document
capture
Validation
Device
intelligence
Face
matching
eSignature
Authorization
Liveness
detection
Credentials
Fraud
prevention
Enrolment
Verification
Access
management

Rockstar speakers

Katie Sunley
Policy Advisor
Digital Identity, Department for Science, Innovation & Technology
LinkedIn
Rebecca Brindley
Experience Manager, Digital Channels
NatWest
LinkedIn
Richard Bromley
Head of Fraud Risk
Monzo Bank
LinkedIn
Sidra Khan
Manager, Risk & Trust Policy
Taskrabbit
LinkedIn
Rodry Webb
Senior Manager of Product Management
The Walt Disney Company
LinkedIn
Jyoti Goyal
Product Lead, BT Marketplace Capabilities
BT Group
LinkedIn
Azy Shojaeian
VP Compliance and MLRO
Pockit
LinkedIn
Hannah Jeffreys
Senior Product Owner, Digital Identity
Lloyds Banking Group
LinkedIn
David Palmer
Chief Product Officer, Pairpoint and Blockchain Lead
Vodafone
LinkedIn
Ros Smith
Senior Technologist
Ofcom
LinkedIn
Zwelli Burns
Senior Director, Compliance Technology
Paysafe
LinkedIn
Anne-Lise Amiot
Lead Product Manager, Identity and Access Management
Tide
LinkedIn
Claire Maillet
PhD Researcher, Insider Fraud
University of Portsmouth
LinkedIn
Dastan Shukanayev
Fintech & Payment Strategist
LinkedIn
Robert Kotlarz
Co-Founder and President
OneID
LinkedIn
Masha Cilliers
Founder and Principal Consultant
Payment Options
LinkedIn
Richard Maton
Director
Aperio Strategy
LinkedIn
Yvonne de Ville
Chair of Finance and FinTech Group
Institute of Directors
LinkedIn
Nick Mothershaw
Chief Identity Strategist
Open Identity Exchange
LinkedIn
Bryn Robinson-Morgan
Independent Consultant
Moresburg
LinkedIn
Alison McDowell
Co-Founder and Director
Beruku Identity
LinkedIn
Gareth Narinesingh
Identity Development Director
Open Identity Exchange
LinkedIn
Ebru Keskin
Payments and Fraud Prevention Consultant
Fintech Evolution
LinkedIn
Abol Froushan
Digital Identity Architecture Leader
Retail Sector
LinkedIn
Barry Parker
Chief Information Officer
Santander UK
Abdul Khaled
Head of Digital | Customer Experience & Digital Products
E.ON Energy
John Salyer
Chief Revenue Officer
Rockspoon
Deniz Atabey Alkan
Senior Manager, Trust & Safety
Bumble
Javier Gorena
Chief Financial Officer
Rentals United
Peter May
Managing Director, Group Head of Fraud
HSBC
Phoebe Zhou
Head of Emerging Payments, Europe
HSBC
Laura Alda
EMEA Strategic Partner Manager - Payments Partnerships
Meta
Sachin Torne
SVP - Global Payments Transformation
Citi
Adam Gagen
Global Head of Government Affairs
Revolut
Briony Krikorian-Slade
Principal, Payments, Innovation & Resilience
UK Finance
Chris Higham
Head of Payments & Cards
Secure Trust Bank
Tina Murgulia
Risk Manager (European Team Lead)
Faire
Erwin Bakker
Head of Strategy & Transformation - Global Financial Services
Jaguar Land Rover
John Pyall
Head of Underwriting & Products
Great Lakes Insurance
Alvina Lachman-Miller
Product Owner, Rail Availability & Reservation Service
The Rail Delivery Group
Andrew MacDowall
Founding Director
Toros Advisory
Paul Staples
Group Head of Embedded Banking
ClearBank
Nicole Anderson
Venture Partner
1835i
Niall Haughey
Founder
Graze
Jinesh Vohra
Chief Executive Officer
SpriveApp
Chen Zhang
Product Consultant
Swiipr
Carl McCartney
Customer Experience Director
Les Mills UK
Dennis Phúc McNulty
Director of Payments
GetYourGuide
LinkedIn
John Labadorf
Fintech Board and Independent Advisor
ex Google
LinkedIn
Jonathan Tseelon
Founder & CEO
Jonts & Co.
LinkedIn
Rebecca Shao
Innovation & Fintech Manager
Jaguar Land Rover
LinkedIn
Oli Cook
CEO
ekko
LinkedIn
James Allan
CEO & Founder
Zing
LinkedIn
Tamara van den Ban
MD, Customer Propositions
Lloyds Banking Group
LinkedIn
Daniel Belda
Chief Product & Marketing Officer
Fero
LinkedIn
Daniel Parekh-Hill
CEO
Flare
LinkedIn
Ivan Prokofev
Payments & Fraud Reporting Lead
Bumble
LinkedIn
Oonagh van den berg
CEO
Virtual Risk Solutions VRS Limited
LinkedIn
Danielle Dodoo
Digital Consultant - Open Banking
The Co-operative Bank
LinkedIn
Izabella Kaminska
Senior Finance Editor
Politico Europe
LinkedIn
Richard Talbot
Head of Cash & Self Service
NatWest Group
LinkedIn
Ashley Isenberg
CEO/Partners
Fractional FinTech
LinkedIn
Blerina Essen
Finance and Operations Director
Norac Foods UK
LinkedIn
David Malley
Head of Scheme & Product Innovation Lead
NatWest
LinkedIn
Abhishek Gambhir
Chief of Staff to CFO & Head of Strategy Office
Curve
LinkedIn
Marcus Treacher
Executive Chairman
RTGS.global
LinkedIn
Heather Xiao
Product and Operations Director
Open Banking
LinkedIn
Debbie Grant
SVP Global Fraud
Citi
LinkedIn
Tom Voaden
Head of Partnerships & Channel Sales
BR-DGE
LinkedIn
Mariano Diaz
Head of Banking and Payment Partnerships
Crypto.com
LinkedIn
Ross Jones
Barclays
Global Head of Corporate Payments
LinkedIn
Garrett Cassidy
Abarta Consulting
Founder & MD
LinkedIn
Josephine Roy
Global Head - Payments Regulatory Developments & Engagement
J.P. Morgan
LinkedIn
Isabel Pitt
Product Leader & Strategist
LinkedIn
Alina Bouisseau
Head of Strategy & Performance
Tradeshift
LinkedIn
Vicky Wang
Financial Partnerships
Xero
LinkedIn
Jonathan Tseelon
Founder & CEO
Jonts & Co.
LinkedIn
Zilvinas Bareisis
Head of Retail and Payments
Celent
LinkedIn
Giscard Azizi
Head of Global Money – Transaction Banking, Wealth and Personal Banking
HSBC
LinkedIn
Rupert Lee-Browne
Group CEO
Caxton
LinkedIn
Ishtiaq Ahmed
Global Lead - Product Innovation, Experiences & Sustainability
HSBC
LinkedIn
Ilias Tsatalmpasidis
Growth Marketing Director
HyperJar
LinkedIn
Faith Reynolds
Director
Devon Fields Consulting
William Lorenz
Founder and Strategic Advisor
Fintech
LinkedIn
Caroline Keaney
Uber Payments UK
Head of Finance
LinkedIn
Pedro Batista
CEO, UK & VP Payments and Operations
Payhawk
LinkedIn
Gonzalo Rodriguez
Head of Group B2B2C Partnerships
Generali
LinkedIn
Shaul David
Fintech Consultant
Allica Bank
LinkedIn
Bailey Kursar
Independent
Financial Inclusion Commission
LinkedIn
Fabricio Mercier
Portfolio Manager
WinYield
LinkedIn
Janthana Kaenprakhamroy
Founder
Tapoly
LinkedIn
Jason Merron
CPO
O2
LinkedIn
Varija Raj
Senior Product Manager
LiveScore Group
LinkedIn
Kieran Hines
Principal Analyst
Celent
LinkedIn
Joss Tasker
Founder/CEO
Sync Savings
LinkedIn
Jay Richards
Co-Founder
Imagen Insights
LinkedIn
Janis Thomas
Managing Director
Look Fabulous Forever
LinkedIn
Nick Owen
CTO
Oka
LinkedIn
Karine Martinez
Head of Sales
Edenred Payment Solutions
Sagi Avitan
CEO
Paylow
LinkedIn
Konstantin Stoyanov
Global Head of Customer Engagement Services
Maersk
LinkedIn
Julia McColl
Independent Embedded Finance Expert
LinkedIn
Mark Burges Watson
CEO
kaldi
LinkedIn
Nicki Helfet
Global Loyalty Lead
ex-Ralph Lauren
Panagiotis Tsoufis
Global Loyalty and Rewards Senior Digital Marketing Manager
Vodafone Group
LinkedIn
Vinicius Salum
CX and Digital Strategist
LinkedIn
Dennis Curry
Chief Architect
TalkTalk
LinkedIn
Paul Wilkinson
Product Director
Deliveroo
LinkedIn
Cicely Dudley
Senior Manager, Payments Industry & Development
Lloyds Banking Group
LinkedIn
Joanne Dewar
Project Nemo Lead
Project Nemo
LinkedIn
Harsh Prasad
Senior Quant Researcher - AI & Model Risk
LSEG
LinkedIn
Jeff Parker
CEO
Paymentology
LinkedIn
Tom Matsuda
Fintech Reporter
Sifted
LinkedIn
Kate Bohn
Global Head of Private Markets Technology, Macquarie Assets Management
Macquarie Group
LinkedIn
Ross Sinclair
Founder & Chief Executive
EIP Limited
LinkedIn
Stéphane Dehaies
CEO
Spendesk
LinkedIn

Co-located with

One day, four events and an interconnected community

FTT Embedded Finance & Super-Apps Europe gathers an exciting and disruptive community of retailers, manufacturers, insurers, telcos, financial institutions, fintechs and tech innovators to re-imagine financial services and explore a future where the universe of potential financial services providers is expanding rapidly.

Customer Alpha is the only dedicated global community of brands, retailers, marketplaces, social platforms and technology enablers exploring strategies and new product streams designed to attract, retain, increase LTV and better serve the current and next generation of customers.

FTT Payments is dedicated to exploring the latest trends, technologies, and business model innovations across the payments industry creating a gateway to the future of transactions, offering a unique platform to learn, share, and shape the next wave of payment solutions.

2024 agenda

Want to speak to the team?

Reach out to the Future Identity Finance team with queries on how to get involved with the event through our sponsorship, exhibition, speaking, or media partnership opportunities

Lisa Moyle
Chief Strategy Officer
Speaking Opportunities
Milana Vlaović
Community Manager
Sponsorship & exhibition enquiries
EmailLinkedIn
Malcolm O'Reilly
Marketing Executive
Marketing & media enquiries
Anna Smart
Client Success Manager
Hosted Meetings & sponsorship delivery
emailLinkedIn