Find out what to expect from the day ahead.

Laura Camplisson, Future Identity Portfolio Lead

Digital identity offers the opportunity to prevent fraud, enhance data privacy and provide better experiences to customers. How are financial insitutions of different shapes and sizes prioritising identity innovation? How are different departments approaching identity and what will drive greater cooperation? What role do partnerships play in delivering transformation?

• Brad Carr, Executive, Digital Governance and Industry Engagement, National Australia Bank
• Stacey Wilkinson, Customer Attribute Sharing Product Owner, NatWest Group
• Harry Weber Brown, Chief Executive, TISA Digital
• Karen Huaracha Magana, Innovation Manager and Product Owner, ID& pay 
• Andrew Black, Managing Director, Connect ID, Australia Payments Plus  
• Alison McDowell, Co-Founder, Beruku Identity and Digital Identity Advisor, DCMS (Moderator)

High rates of inflation, the rising cost of living and geopolitical insecurity are causing an extended period of economic instability. This uncertainty is contributing to significant growth in fraud. How are financial institutions leveraging data and technology to safeguard against financial crime? How can advanced authentication technologies be deployed to safeguard against fraud? How do banks protect customers from scammers?

• Richard Bromley, Head of Fraud Risk, Monzo 
• Paul Munson, UK Director of Compliance, Shares 
• Claire Maillet, Director of Financial Crime Operations, Ziglu 
• Matt Salisbury, Co-Founder and CEO, Honey Badger
• Howard Rawstron, Head of Group Oversight, Economic Crime Prevention, Lloyds Banking Group
• Greg Wlodarczyk, Managing Director and Head of Virtual Assets and New Payment Methods, FINTRAIL (Moderator)

It’s coffee o’clock! Grab some refreshments from our expo floor before the stage resumes.

Delivering seamless, secure, and scalable digital experiences has never been more important. What role do customer identity and access management (CIAM) solutions play in increasing customer engagement? How can financial services organisations move off legacy and embrace purpose-built CIAM, to mitigate fraud and cybersecurity risks but also reduce costs, increase average product holding and maximise ROI on digital investments?

• Duncan McIntosh, Lead Product Owner – Strategic Identity Services, NatWest Group
• Peter Smith, CISO, Allica Bank
• Fredrik Hult, CISO – PagoNxt, Grupo Santander 
• Krista Rickard, Lead Digital Product Manager – Customer Identity and Authentication, Capital One 
• Adam Preis, Senior Product & Solution Marketing Manager, ForgeRock (Moderator)

As banks accelerate digital services and new challengers emerge, customer expectations are evolving. It’s no secret that a seamless journey is crucial to satisfaction, but solutions also have to be built with accessibility in mind, to ensure all customers have an equal experience. How can financial institutions prioritising simplicity and flexibility, building digital identity that works for a broad demographic?

• Máté Barany, Enterprise Account Executive, Ping Identity
• Aaron, Wilson, Principal – Product Manager, FinCrime and Fraud, Wise 
• Helene Vigue, Identity and Data Director, GSMA
• Russell Corbould-Warren, Chief Benefits and Product Officer, Collective Benefits

Lunch is served! Head to the catering area on the expo floor, explore the networking options, and don’t forget to visit the exhibitor booths.

Introduction to the sessions coming up this afternoon.

• Laura Camplisson, Future Identity Portfolio Lead, VC Innovations

Identity verification systems, underpinned by artificial intelligence and machine learning, can enable frictionless access to a range of services. How do we ensure everyone, regardless of age, gender, race, national origin or ability, has a fair and equitable experience with IDV? By actively addressing biases, both conscious and unconscious, can businesses build digital identity, without leaving any customers behind?

• Shay Oshinusi, Lead, Financial Crime Operations Unit, Mettle
• Nina Mohanty, Co-Founder, Bloom Money
• Howard Rawstron, Head of Group Oversight, Economic Crime Prevention, Lloyds Banking Group  
• Claire Maillet, Director of Financial Crime Operations, Ziglu 
• Russ Cohn, General Manager, International, OCR Labs (Moderator)

In a digital world, customer relationships are tested at every stage of interaction. Financial providers have to be able to seamlessly establish trust and make decisions throughout the full customer lifecycle. How can advanced analysis enhance the security of decision making in real-time, minimising the delay customers face in accessing the financial services they require?

• Sergei Fedorov, Head of Onboarding, ANNA Money
• Emma Lindley, Co-Founder, Women in Identity and Managing Director, International Expansion, CAF
• Daniel Jonas, Head of Research & Innovation, Pay.UK
• Sanjeev Bhatti, Principal – Product Management, Direct Clearing and Emerging Payments, BNY Mellon
• Rob Moffat, Senior Technical Architect, FINOS (Moderator)

Legacy processes for account opening, including visiting physical branches or uploading documents, can lead to a high number of applications stalling or being abandoned. How can new technologies from biometrics, to document capture, to geolocation, transform customer onboarding? Will certain cases always rely on a human touch, or is a fully virtual future for identity proofing on the horizon?

• Ravneet Shah, CTO, Allica Bank
• Louise Marsh, Founder, fyio
• Abbas Khaku, Chief Product Officer, Valerian Funds 
• Daniel Ballin, Chief Executive Officer, Ideas Crucible (Moderator)

Time for a quick break! Grab a tea or coffee (…or a famous festival craft beer!) before the last sessions of the day.

On-demand services across the digital economy offer consumers the ability to complete payments and transactions within minutes. Unfortunately, this convenience leaves businesses vulnerable to fraud. How can trust be established and bad actors blocked in real-time? To what extent is friction accepted or even welcomed by customers eager to protect themselves and their data.

• Blerina Essen, Chief Operating Officer, Healthmoni 
• Surash Patel, VP EMEA, TeleSign 
• Aaron Elliot-Gross, Head of Financial Crime and Fraud, Revolut 
• Nish Patel, Director, Binance 
• Ekaterina Safonova, Founder and Managing Director, CS Consulting & Advisory (Moderator)

One of the most talked about trends in recent months is the advancement of digital ID wallets. Wallets could allow users to securely store smart, reusable credentials, and conveniently prove their identity to access financial services. What considerations must be made to ensure digital wallets work for relying parties whilst protecting personal data?  Which initiatives will drive interoperability and wider adoption?

• David Palmer, Blockchain Lead, Vodafone
• Nick Mothershaw, Chief Identity Strategist, Open Identity Exchange
• Manuela Sedvartaite, Product Manager, PagoNxt, Santander
• Yodaly Sierra-Rubio, Founder Eco2Wallet
• Miki Maharishi, Startup Mentor, Outlier Ventures (Moderator)

That’s a wrap!

• Laura Camplisson, Future Identity Portfolio Lead, VC Innovations

Taking place in the exhibition area