Digital identity: Driving adoption – FID festival 2021

digital identity adoption, event london

With digitisation, comes changing user behaviour, increased risk, and an evolving regulatory landscape. The need for trusted digital identity is clear, but which factors will drive widespread adoption across different sectors?

How can digital identity solutions gain user trust, by keeping in mind privacy, data protection and ease of use? Which solutions will gain support from businesses, by allowing them to optimize security while remaining compliant?

At the Future Identity festival 2021, we were joined by a panel of experts to discuss the demands, trends, and incentives, encouraging businesses and users to adopt digital identity technology.

As Co-Founder and COO of Keyless, Fabian Eberle, represented the point of view of an identity technology provider, highlighting what users and organisations stand to gain from adoption – “Digital identity is the front door to pretty much anything we do, whether that’s banking, education… and now in the world of a pandemic everything has gone digital and remote, so we need a secure but also convenient way to verify that we are who we claim to be online.”

Annet Steenbergen, IATA Working Group Chair at the Government of Aruba, was able to bring the perspective of the travel industry to the panel. Annet pointed to health, passenger facilitation, and border management as key drivers for adopting digital identity, “We need to know your identity is okay, but also your health credentials are okay before you travel. It comes down to what we in the travel industry were already busy with before Covid, which was facilitation and security, so a fast and seamless process that is very secure.”

Finally, Jonathan Williams from the Payment Systems Regulator represented the financial services sector perspective, noting that adopting digital identity solutions could help massively in mitigating fraud, particular authorised push payment fraud, “there’s a challenge when we’re accepting things like payment details and we want to be able to link that bank account to the actual person or company that we want to pay. That’s one of the challengers the PSR  has done a certain amount of work on.”

The panelists discussed why they/their organisations would personally adopt identity, the key benefits, and drivers, what is preventing widespread adoption and the trust frameworks needed to support development.

Find out more, by watching the full session recording below: