Identity at the heart

of the customer experience

Future Identity Customer

Save the date: 14th May 2024 | London, UK


Future Identity Customer, in co-location with FTT Embedded Finance & Super-Apps and Customer Alpha, brings together 600+ attendees for a one day event in central London. Discover how consumer facing businesses in retail, gaming, mobility, entertainment, travel, healthcare and other key sectors, are approaching digital identity.

Identity is key to optimising the customer experience


of the cost of fraud is passed to consumers through price increases


of customers abandon onboarding due to frustrations with KYC


of consumers want more control over how their data is used


of customers will exchange data for a personalised experience

The time for collaboration is now

A one-day event packed with opportunities to learn, build and connect

600+ engaged attendees

Achieve months of networking in just one day. Jump into a community of all the key players in identity and customer experience.

60% Tech End-users

No, really. At Future Identity Customer retail, gaming, mobility, entertainment, travel, healthcare, utilities and other leading businesses.

50+ rockstar speakers

C-level professionals and renowned experts ready to share their insights into the latest identity trends and new technologies.

Facilitated networking

No more searching the expo floor for your ‘must-meet’ attendees. Our community management team can handle those priority introductions.

Live content

Content sessions exploring how digital identity can deliver greater trust, privacy and personalisation for the ultimate customer experience.

Technology expo

Discover new technologies to solve your identity challenges. Lay the foundations for future partnerships with technology leaders.

2023 sponsors


2023 media partners

The experience

Look forward to lively conversations, new connections, and lots of identity and good times


Future Identity Customer 2023 took place at Convene, at 22 Bishopsgate. The perfect space to experience our engaging content sessions and lively exhibition area, right in the heart of central London.


To finish off a day of inspiring content and smart networking, attendees enjoyed a drinks reception on the expo floor whilst networking with strategic partners.


Access to two additional co-located events, FTT Embedded Finance & Super-Apps and Customer Alpha. Meet and network with a disruptive community of retailers, manufacturers, insurers, telcos, financial institutions, fintechs and tech innovators.

Expand your industry knowledge

Our agenda highlights how key sectors are approaching identity


Earning and keeping customer loyalty is vital across across the e-commerce sector, especially during challenging economic times. Digital identity innovation can balance the customer experience with security, and save money and time.


The healthcare sector has faced challenges tackling fraud and managing identity data. Digital identity offers the potential for customers to take control of the health information and partnerships will play a key role in delivering transformation.


In the face of evolving security concerns, growing passenger demand and mounting airport delays identity has a lot to offer the travel industry. Seamless flow, digital wallets and border control innovations will all transform the end-to-end customer journey.

Consumer platforms

Consumers today have their pick of apps and platforms ready to deliver services on-demand. Having a single view of a customer across all channels, is key to delivering seamless access without compromising on data privacy,


The regulated gaming and gambling sector has faced a lot of scrutiny over KYC and fraud checks and balances. Complying with regulation and enhancing safety are priorities, but without inconveniencing and pushing away customers.


The safety on online creators and viewers is of central importance to the entertainment sector. Businesses have to identify bad actors, conduct age verification for adult content, meet regulations and protect their users and their reputation.

The ecosystem

Discover the latest innovations powering the future of identity

Transaction monitoring

2023 speakers

Laura Moore
Global Director of Identity
Elinor Hull
Identity Services Director
Post Office Ltd
Philip Bonhard
Head of Design, Payments, Fraud and Financial Crime
Lloyds Banking Group
Dastan Shukanayev
Senior Payments Technology & Strategy
Marks and Spencer
Greg Mundell
Head of Portfolio and Delivery, Identity Platforms
Alex Clements
Financial Crime Manager
Abol Froushan
Senior Enterprise Architect, No7 Beauty Company
Walgreens Boots Alliance
Stacey Wilkinson
Customer Attribute Sharing Product Owner
NatWest Group
Mate Barany
Account Executive
Ping Identity
George Kassis
Digital Identity Lead, Web3 Labs
Onyx by J.P. Morgan
Vanya Rakesh
Privacy Program Manager
Matteo Gamba
Head of Product - Global Payments & Fraud
Harry Weber-Brown
Chief Engagement Officer
Egle Nartautaite
Senior Manager, Global Fraud
Pitney Bowes
Steven Bisoffi
Technical Specialist - Payments
Payment Systems Regulator
Becks Brindley
Digital Accessibility Lead
Ros Smith
Senior Technologist
Ivan Djordjevic
Principal Security Advisor
Richard Maton
Aperio Strategy
Michael Shea
Managing Director
The Wider Team
Simon Moffat
CEO & Research Analyst
The Cyber Hut
Iain McCallum
Programme Manager - Digital Identity
Ekaterina Safonova
Founder and Managing Director
CS Consulting & Advisory
Lavanya Onguru
Financial Crime Senior Consultant
Paul Munson
Deputy MLRO
Optimus Cards
Timothy Douglas
Head of Policy and Campaigns
Chris Milligan
Founder & CEO
Mark Haine
Co-Chair, eKYC and Identity Assurance Working Group
Open Identity Foundation
Elizabeth Rayment
Your Mind Media
Lisa Moyle
Chief Strategy Officer
VC Innovations
Nick Mothershaw
Chief Identity Strategist
Open Identity Exchange
Jon Hall
Advisory Board Member, Better Hiring Institute and Senior Academic
The Open University
Alison McDowell
Advisory Board Member
Better Hiring Institute
Anita Pali
Jon Shamah
Global Trust Foundation
Laura Camplisson
Future Identity Portfolio Lead
VC Innovations
Charles Cohen
Founder and CEO
Department of Trust
David Tyrrell
UK&I Sales Director
Chris Allgrove
Director & Co-Founder
Ingenium Biometrics

2023 Customer Alpha speakers include:

Running in co-location, Customer Alpha is a cross-industry event for professionals striving to create better outcomes for their customers. Gain access to a platform for learning and discussion on all things eCommerce, with an additional 40+ Rockstar speakers.

Odhran Clancy
Brand Partnerships - Fintech & Regulated Services
Wesley Mann
Manager - Finance & Payments Analytics
Alvina Lachman-Miller
Senior Product Manager
Rail Delivery Group
Craig Hartnett
Financial Services & Monetization

2023 FTT Embedded Finance & Super-Apps speakers include:

Running in co-location, FTT Embedded Finance & Super-Apps convenes a disruptive community of retailers, manufacturers, insurers, telcos, financial institutions, fintechs and tech innovators. Access two additional content stages and 100+ Rockstar speakers.

Edward Ferguson
Global Head of Propositions
Lee Taylor
Chief Financial Officer
Only Fans
Jerry Lee
Head of Product (Banking & Services)
Marks & Spencer

2023 agenda

09:05 - 09:10 - Future Identity Customer - Welcome and opening remarks

Find out what to expect from the day ahead.

Laura Camplisson, Future Identity Portfolio Lead

09:10 - 9:55 - Panel discussion - Identity at the heart of the customer experience

As businesses compete for customers in a fast-moving and crowded digital world, considerations like how easy it is to register and how quickly payments can be made are increasingly important. How can the onboarding and authentication experience be made as seamless as possible while keeping customers secure? How can brands use identity data to unlock valuable behavioural insights and foster greater personalisation? 

  • Laura Moore, Global Director of Identity, Sky
  • Abol Froushan, Senior Enterprise Architect, No7 Beauty Company, Walgreens Boots Alliance
  • Mate Barany, Account Executive, Ping Identity
  • Harry Weber-Brown, Chief Engagement Officer, Zilo
  • Elizabeth Rayment, Director, Your Mind Media (Moderator)

09:55 - 10:40 - Panel discussion - Trust is a two way street

The digital world offers many innovative ways of engaging with customers, but also creates new avenues for bad actors to exploit. Trust is key to any businesses’ fraud prevention strategy but is also increasingly influencing consumer choice. How can businesses leverage new technologies and design online journeys which keep bad actors out and give genuine customers maximum confidence in their security and data privacy? 

  • Alex Clements, Financial Crime Manager, Ziglu
  • Paul Munson, Deputy MLRO, Optimus Cards
  • Egle Nartautaite, Senior Manager, Global Fraud, Pitney Bowes
  • Stacey Wilkinson, Customer Attribute Sharing Product Owner, NatWest Group
  • Richard Maton, Director, Aperio Strategy (Moderator)

10:40 - 11:15 - Morning coffee break

It’s coffee o’clock! Grab some refreshments from our expo floor before the stage resumes.

11:15 - 11:55 - Panel discussion - We are living (and working) in a digital world

Digital identity has had a transformative impact on right to work and rent checks in the UK. As the number of certified providers continues to grow, how are businesses and customers benefiting from the switch to digital? What reforms and innovations are needed to drive further progress?

  • Timothy Douglas, Head of Policy and Campaigns, Propertymark
  • Jon Hall, Advisory Board Member, Better Hiring Institute and Senior Academic, The Open University
  • Chris Milligan, Founder & CEO, Konfir
  • Anita Pali, Partner, Sheridans
  • Alison McDowell, Advisory Board Member, Better Hiring Institute (Moderator)

11:55 - 12:40 - Panel discussion - The retailer's guide to digital identity

The number of e-commerce transactions has skyrocketed in recent years. How can retailers modernise their customer authentication processes to meet this demand and deliver on expectations for invisible payments and seamless omnichannel access? Which new technologies are key to detecting and preventing fraud?

  • Dastan Shukanayev, Senior Payments Technology & Strategy, Marks & Spencer
  • Elinor Hull, Identity Services Director, Post Office
  • Abol Froushan, Senior Enterprise Architect, No7 Beauty Company, Walgreens Boots Alliance
  • Steven Bisoffi, Technical Specialist – Payments, Payment Systems Regulator
  • Matteo Gamba, Head of Product – Global Payments & Fraud, Wayfair
  • Ekaterina Safonova, Founder and Managing Director, CS Consulting and Advisory (Moderator)

12:40 - 13:40 - Lunch break

Lunch is served! Head to the catering area on the expo floor, explore the networking options, and don’t forget to visit the exhibitor booths.

13:40 - 13:45 - Future Identity Customer - Welcome back

Introduction to the sessions coming up this afternoon.

  • Laura Camplisson, Future Identity Portfolio Lead, VC Innovations

13:45 - 14:20 - Panel discussion - No usability without accessibility


The accessibility of a digital identity solution is vital to widespread customer adoption. Unresolved system biases could mean some demographics are inconvenienced or worse, excluded from access altogether. How do we ensure all customers have a seamless experience? How do we design and build accessibility in right from the start? What about those who require assistance or would prefer a human interaction?

  • Philip Bonhard, Head of Design, Payments, Fraud and Financial Crime, Lloyds Banking Group
  • Becks Brindley, Digital Accessibility Lead, NatWest
  • Nick Mothershaw, Chief Identity Strategist, Open Identity Exchange
  • Lisa Moyle, Chief Strategy Officer, VC Innovations (Moderator)

14:20 - 14:40 - Fireside chat - Getting it right: Balancing safety, compliance and growth in regulated gaming

As the popularity of regulated online gaming continues to grow, customers expect increasingly seamless payments and onboarding experiences. Can innovations in digital identity, open banking and age verification enhance the online journey, while mitigating risk and keeping customers and their data secure? How are new regulations altering the landscape and how are businesses ensuring compliance? How can businesses be sure to choose the right technologies to prevent fraud while securing future growth?

  • Charles Cohen, Founder and CEO, Department of Trust 
  • Laura Camplisson, Future Identity Portfolio Lead, VC Innovations (Moderator)

14:40 - 15:20 - Panel discussion - Identity, portability and privacy in a data-driven age

In today’s world, we shop, bank, game, work and connect online. As customers, we are required to prove our identity time and again to access different services, each interaction leaving a trail of personal data. How do we move away from a siloed approach to identity and empower customers with control over their data and credentials? What approaches will enhance privacy and consent, while ensuring end-to-end security?

  • Vanya Rakesh, Privacy Program Manager, Meta
  • George Kassis, Digital Identity Lead, Web3 Labs, Onyx by J.P. Morgan
  • Greg Mundell, Head of Portfolio and Delivery, Identity Platforms, Sky
  • Ivan Djordjevic, Principal Security Advisor, Salesforce
  • Simon Moffat, CEO & Research Analyst, The Cyber Hut (Moderator)

15:20 - 16:00 - Afternoon coffee break

Time for a quick break! Grab a tea or coffee (…or a famous festival craft beer!) before the last sessions of the day.

16:00 - 16:20 - Fireside chat – Decentralised identity in focus: Evolving industry applications

The concept of giving users control over their identities through wallets or decentralised credentials continues to gather pace. Where are we starting to see the model applied in practice? How are organisations within healthcare, trade, travel and education unlocking the potential of decentralised identity for their customers? 

  • Michael Shea, Managing Director, The Wider Team
  • Laura Camplisson, Future Identity Portfolio Lead, VC Innovations (Moderator)

16:20 - 16:50 - Panel discussion - Biometrics: The, not so secret, secret to customer identity?

Advances in mobile device technology have drastically lowered the entry barriers to implementing biometrics. Businesses across a range of industries are now using the technology to streamline customer verification and fight fraud. Discover some of the most exciting opportunities and explore the key challenges to consider. Will the intersection of wallets, biometrics and identity become second nature for customers?

  • Philip Bonhard, Head of Design, Payments, Fraud and Financial Crime, Lloyds Banking Group
  • David Tyrrell, UK&I Sales Director, Keyless
  • Chris Allgrove, Director and Co-Founder, Ingenium Biometrics
  • Iain McCallum, Programme Manager – Digital Identity, TechUK (Moderator)

16:50 - 17:25 - Panel discussion - The internet and identity: What does the future hold?

Customers today spend around 60% of their time online in the ‘open’ web, where authentication is not a regulatory requirement. Verifying customers would allow brands to offer services better targeted to specific needs, but would the added friction and loss of anonymity push some customers away? Will we see increased pressure on entertainment and social networking platforms to verify and protect their users? Will the line between anonymity and security shift as the internet evolves?

  • Mark Haine, Co-Chair, eKYC and Identity Assurance Working Group, Open Identity Foundation
  • Jon Shamah, Co-Founder, Global Trust Foundation
  • Ros Smith, Senior Technologist, Ofcom
  • Lavanya Onguru, Financial Crime Senior Consultant, FINTRAIL (Moderator)

17:25 - 17:30 - Future Identity Customer - Closing remarks

That’s a wrap!

  • Laura Camplisson, Future Identity Portfolio Lead, VC Innovations

17:30 - 18:30 - Drinks reception

Taking place in the exhibition area

Register your interest

Want to speak to the team?

Reach out to the Future Identity Finance team with queries on how to get involved with the event through our sponsorship, exhibition, speaking, or media partnership opportunities

Laura Camplisson
Portfolio Lead
Speaking Opportunities
João Magalhães
Growth Manager
Sponsorship & Exhibition
Malcolm O'Reilly
Marketing Executive
Media Partnerships