FAQs
Have a question? We've pulled together everything you need to get ready - check out below:
What is Future Identity Customer event?
Future Identity Customer brings together senior leaders from brands, financial institutions, fintechs and technology providers focused on building trusted, secure and seamless customer experiences. Welcoming 700+ senior attendees, the event is co-located with FID IAM, FTT Embedded Finance & Super-Apps, FTT Payments, and Customer Alpha, connecting a wider ecosystem across digital identity, customer experience, payments and embedded finance.
Designed for leaders responsible for identity, onboarding, authentication and customer trust, Future Identity Customer explores how organisations are rethinking digital identity as a core enabler of growth, security and customer experience. Through expert-led discussions and real-world use cases, attendees gain practical insight and clear takeaways to help shape future-ready identity strategies.
When and where is the event?
Future Identity Customer will take place on the 12th May 2026 at Convene 22 Bishopsgate, London, EC2N 4BQ.
Who attends?
Future Identity Customer brings together senior leaders from retailers, marketplaces, financial services providers, fintechs, gaming businesses and technology innovators responsible for digital identity, customer experience, fraud, risk and trust. Co-located with FID IAM, FTT Embedded Finance & Super-Apps, FTT Payments, Customer Alpha, the event connects a broad ecosystem shaping identity-led customer journeys.
What topics are covered?
Over 150 speakers at Future Identity Customer will explore key themes across digital identity and trust, onboarding and verification, authentication and biometrics, fraud prevention, data and privacy, AI-driven identity solutions, customer experience design and regulatory considerations – delivered through expert-led discussions and real-world use cases. Explore the agenda here.
What's included in my pass?
Passes to Future Identity Customer include full access to the exhibition floor and five co-located events, featuring content sessions with over 150 speakers, complimentary lunch, networking sessions, a drinks reception, and more. VIP Hosted Meetings Programme pass holders can also enjoy a range of exclusive, additional benefits.
What is the VIP Hosted Meetings Programme?
The VIP Hosted Meetings Programme at Future Identity Customer is your personal networking match-making service, connecting you with relevant technology innovators based on your projects, goals, and interests.
How do I get to the event?
Future Identity Customer is easily accessible by public transport, with Bank, Liverpool Street and Moorgate tube stations just a 5-minute walk away. Liverpool Street (National Rail) is also within a 5–7-minute walk. For those driving, nearby car parks are available, and we have secured a range of discounted hotel options for attendees. Start planning your visit here.
Who are the event organisers?
Future Identity Customer is brought to you by VC Innovations. VC Innovations is a full-stack marketing services agency transforming innovative business through accelerated marketing. As the architects of Future Identity, VC Innovations convene a community of over 200,000 digital transformation leaders from across the fintech and financial services ecosystem. VC Innovations believe that by bringing together communities from across the globe to explore the power of innovation, better outcomes for businesses and consumers will follow. 85 Tottenham Court Road, London, W1T4TQ. Visit the VC Innovations website.