Digital identity wallets are already being used to streamline onboarding, remote hiring, and airport check-in. This panel explores what is working, what is not, and where the biggest opportunities lie.

Without agreed standards for credential formats, trust registries, and verification protocols, digital identity wallets risk becoming fragmented ecosystems that serve no one well.

Time for a quick break! Grab a tea or coffee before joining the final panel sessions or roundtables of the day.

Automation and AI are transforming KYC from a bottleneck into a competitive advantage, but speed cannot come at the cost of regulatory compliance or fraud resilience.

Verifying beneficial ownership across layered corporate structures and cross-border entities remains one of the hardest problems in compliance, and one that new data sources and automation are only beginning to solve.

Blanket verification adds friction that drives customer abandonment, yet applying too little scrutiny leaves organisations exposed to fraud, regulatory censure, and reputational damage. The most sophisticated teams have moved beyond the binary and are building risk-based identity journeys that apply the right level of verification at the right moment, invisible to low-risk users and targeted precisely where the threat is real.

Retailers are using digital identity to streamline checkout, reduce returns fraud, and power loyalty, but capturing and verifying customer identity at scale requires balancing convenience with data minimisation and regulatory compliance.

Stricter affordability and age verification requirements are reshaping the online gambling industry; operators are under pressure to verify customers more deeply without creating the friction that drives players to unregulated alternatives.

Digital identity systems risk excluding older, less digitally engaged, or marginalised users, inclusive design and alternative verification pathways are not optional extras but a regulatory and ethical imperative.

Reusable identity credentials let verified users skip repetitive checks across services, reducing abandonment, improving experience, and cutting the cost of onboarding for organisations that adopt them.

Time for a quick break! Grab a tea or coffee before joining the final panel sessions or roundtables of the day.

As autonomous AI agents act on behalf of users and organisations, they need verifiable identities, scoped credentials, and audit trails that existing identity infrastructure was never built to provide.

Effective personalisation depends entirely on accurately and consistently recognising the customer, but identity fragmentation, device switching, and cookie deprecation are making reliable recognition harder just as customer expectations rise. This panel explores how robust digital identity underpins loyalty strategy, and what breaks when that foundation is shaky.

UK DIATF, eIDAS 2.0, and NIST IAL are converging on shared principles, but organisations spanning multiple markets still face a patchwork of rules, this session explores what a workable, cross-sector trust baseline could look like.

Emerging cryptographic techniques allow users to prove claims about their identity, their age, residency, or creditworthiness, without revealing underlying personal data, offering a new model for privacy-respecting verification.

Zero-knowledge proofs and attribute-based credentials offer a way to verify age without disclosing identity. This panel examines how close these approaches are to mainstream deployment and what it will take to get there.

Legislation is mandating age checks across social media, pornography sites, and online retail, but the technical and privacy challenges of verifying age at internet scale remain largely unsolved and deeply contested.