In a compelling conversation, Kit Laughlin, Senior Fraud Controls Manager at Close Brothers, shares their enhanced fraud prevention strategies through its partnership with Resistant AI.

Close Brothers, known for offering motor and premium finance, savings, and asset management services, faced a growing challenge: the increasing sophistication of fraudulent documents. Kit observed a surge in counterfeit bank statements and fake payslips with forgeries becoming increasingly difficult for the human eye to detect.

Close Brothers have partnered with Resistant AI, who have helped stop nearly £800,000 worth of confirmed fraud across 30 cases. The AI scans documents for signs of tampering and flags high-risk submissions. This has reduced the time underwriters spend on manual fraud checks, enhancing efficiency without compromising due diligence. “What used to take 30 minutes, now takes seconds,” Kit said, praising the tool for improving the customer journey while adding friction for fraudsters.

Close Brothers’ journey with Resistant AI showcases how technology, when paired with strong support and organizational buy-in, can become a game-changer in the fight against financial fraud.

Take a look at the full conversation below.

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