How can you turn unknown people on unknown devices into trusted, verified customers?

We recently spoke with Clive Bourke the President of EMEA and APAC from Daon to explore this exact topic.

Clive outlines how Daon uses machine learning, biometrics, and advanced document algorithms to power secure onboarding and strong authentication across everyday logins, payments, and high‑risk transactions.

He dives into three core pain points that digital businesses face today: conversion, inclusivity, and fraud. He explains why frictionless onboarding is critical to maximise conversion, and how firms must accommodate a spectrum of identity scenarios, from customers with full documentation to those with limited or no formal ID, including vulnerable communities. He also highlights the growing threat of AI‑enabled fraud, from fake and tampered documents to injection attacks, and how Daon is responding by “using AI to fight AI” with increasingly sophisticated defences.

Looking ahead, Clive shares why he sees the biggest developments emerging around digital wallets and AI‑assisted systems in the UK and Europe. Digital identity wallets will let customers present credentials seamlessly without fishing out physical documents, making identity proofing both easier and more secure, while AI‑driven development is already helping Daon build smarter algorithms that both catch more fraud and improve genuine customer conversion. If you are interested in the future of digital identity, onboarding, and fraud prevention, this is a must‑watch conversation.

Check out the full video to hear Clive’s insights in his own words.

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