Future Identity Customer – NA – Agenda 2023

09:00 - 09:10 - Future Identity Customer - Welcome and opening remarks

Find out what to expect from the day ahead.

Laura Camplisson, Future Identity Portfolio Lead

09:15 - 9:55 - Panel: Transforming the customer experience with digital identity

As businesses compete for customers in a fast-moving and crowded digital world, considerations like how easy it is to onboard to a service and how quickly checkout can be completed are increasingly important. Is seamless digital identity the key to delivering a superior customer experience? Can businesses use identity data to unlock valuable behavioural insights and provide customers with a more personalised and integrated product offering?

09:55 - 10:30 - Panel: Privacy and consent in a data-driven world

As customers, we are required to prove our identity time and again to access different services. Each interaction leaves a trail of personal data vulnerable to breaches. Which approaches will enhance privacy and consent, while ensuring security? What are the privacy implications of an increase in data science and machine learning usage? Can we shift away from a siloed approach and empower individuals with control over their personal information? 

10:30 - 11:10 - Morning coffee break

It’s coffee o’clock! Grab some refreshments from our expo floor before the stage resumes.

11:10 - 11:25 - Presentation

11:25 - 12:00 - Panel: Building consumer trust in a rapidly evolving fraud landscape

The digital world offers many innovative ways of engaging with customers, but also creates new avenues for bad actors to exploit. Trust is key to any businesses’ fraud prevention strategy but is also increasingly influencing consumer choice. How can businesses leverage innovation and design online journeys which keep bad actors out and give genuine customers maximum confidence in their safety and security? 

12:00 - 12:35 - Panel: Getting identity right from the start

Legacy methods of identity verification are unsustainable for businesses onboarding large numbers of customers digitally, in real-time. How are new technologies from biometrics to mobile document capture and machine learning enabling secure remote onboarding? How can streamlining KYC help businesses reduce customer abandonment rates? Can the credentials created at onboarding inform subsequent authentications to enable an integrated journey throughout the customer lifecycle? 

12:35 - 1:40 - Lunch break

Lunch is served! Head to the catering area on the expo floor, explore the networking options, and don’t forget to visit the exhibitor booths.

1:40 - 1:45 - Future Identity Customer - Welcome back

Introduction to the sessions coming up this afternoon.

  • Laura Camplisson, Future Identity Portfolio Lead, VC Innovations

1:45 - 2:00 - Fireside chat: Secure, patient-centric, digital healthcare: Is identity the key?


Identity proofing challenges impact in-person and remote interactions in the healthcare sector. Patient records are siloed, manual processes create delays, and fraudulent claims escalate. Can digital identity verification enhance security and trust for physicians and patients? Will decentralised credentials continue to gain traction in the sector? How can a range of stakeholders across healthcare organisations collaborate to drive innovation?

2:00 - 2:35 - Panel: Seamless payments, seamless identity

The number of transactions carried out online has increased rapidly in recent years. How can new technologies be leveraged to detect and fight back against account takeover, friendly fraud, payments fraud and other evolving threats? Can innovative authentication and risk decisioning approaches allow e-commerce, entertainment, gaming and other brands to tighten security, while meeting customer demand for invisible payments and seamless omnichannel experiences?

2:35 - 3:10 - Panel: The Wallet Wars – Are wallets the future of identity?

Digital identity wallets have the potential to transform identity verification across a wide range of use cases. Various financial institutions, governments, Big Tech ryan companies and telcos are developing wallet offering, but which entities will take the lead on driving adoption? How are the various mDL pilots underway across the US and Canada impacting the development of wallets? What role will public and private partnerships play? 

3:10 - 3:30 - Panel: Accelerating the transition to Digital ID for travel

As the travel industry continues to rebound from the impact of the pandemic, seamless and contactless identity solutions could play a key role in managing passenger flow and enhancing border security. Will we see adoption of digital credentials and identity wallets across the travel industry? How are public and private partnerships and cross-border initiatives advancing digital identity at all stages of the passenger journey?

3:30 - 4:00 - Afternoon coffee break

Time for a quick break! Grab a tea or coffee (…or a famous festival craft beer!) before the last sessions of the day.

4:00 - 4:35 - Panel: Customer identity in a changing online world

The way in which we interact with companies and individuals, consume data, and experience services online, is constantly changing. Will we see increased pressure on entertainment and social networking platforms to verify users? Will Web3 enable greater trust and limit data misuse online? How will the line between anonymity and security shift as the internet evolves? 

4:35 - 5:10 - Panel: Is interoperability the key to success with digital identity?

The technology is out there to make digital identity a reality, but what will bring disparate public and private identity schemes together in a way that is convenient for users? How can we develop standards and trust frameworks to establish interoperability across borders and between industries? Will wallets and reusable credentials play a key role? Which entities will take the lead in driving adoption?

5:10 - 5:15 - Future Identity Customer - Closing remarks

That’s a wrap!

  • Laura Camplisson, Future Identity Portfolio Lead, VC Innovations