Future Identity Finance Agenda 2024

9:10 - 9:15 - Welcome and opening remarks

Find out what to expect from the day ahead.

Laura Camplisson, Future Identity Portfolio Lead

9:15 - 9:50 - Panel: Is reusable identity the key to a streamlined digital economy?

In recent years there has been growing excitement around the concept of reusable identity. With various pilots emerging from the financial services sector are we starting to see this vision come to life? How can reusable credentials enhance the convenience identity verification processes for customers? What will drive greater interoperability between financial providers and more broadly across the digital economy? How is digital identity regulation evolving at a domestic and international level? 

  • David Palmer, Chief Product Officer, Pairpoint and Blockchain Lead, Vodafone
  • Philip Bonhard, Head of Experience Design, Lloyds Banking Group
  • Annet Steenbergen, Advisor, EU Digital Wallet Consortium
  • Nick Mothershaw, Chief Identity Strategist, Open Identity Exchange (Moderator)

9:50 - 10:30 - Panel: The threats and opportunities of the AI revolution

As AI continues to develop at an exponential rate it’s no surprise the technology is front of mind for financial institutions. AI offers the opportunity to strengthen identity verification and fraud detection capabilities but, unfortunately, can also be leveraged by bad actors to increase the effectiveness of scams and deception. As fear and misinformation meet genuine risk, how are financial institutions addressing potential threats whilst embracing an AI-centric future?

  • Zwelli Burns, Senior Director, Compliance Technology & Crypto, Paysafe
  • Paola Cristina Nuñez Ameri, Chief Country Compliance Officer, Citi
  • Antons Tocilins-Ruberts, Data Scientist, Starling Bank
  • Paul Munson, EU Head of Compliance and MLRO, Rippling
  • Richard Maton, Director, Aperio Strategy (Moderator)

10:30 - 11:00 - Morning coffee break

Time for a quick break! Grab a tea or coffee before joining the final panel sessions or roundtables of the day.

11:00 - 11:20 - Keynote: Delivering inclusive digital onboarding experiences without opening the door to fraudsters

Consumers are demanding fast, friction-free online experiences – from e-signing to age verification, account creation and services. Yet, many businesses feel stuck with legacy journeys that exclude cohorts of the population and are vulnerable to fraudulent attacks using AI-generated deepfakes. What can the UK learn from countries that have implemented reusable digital ID created from banking data, to meet both regulation and customer needs? How is new UK regulation changing the future identity landscape and what will this mean for businesses?

  • Rob Kotlarz, Co-Founder and President, OneID
  • John Kostovski, Senior Product Manager, Identify, DocuSign

11:20 - 11:55 - Panel: The regulatory review

Financial institutions are required to navigate a complex legal landscape around digital identity, ensuring compliance with data protection and customer due diligence regulations. What are the key pieces of legislation establishing standards for identity verification? How are trust frameworks ensuring consistency and interoperability, whilst increasing adoption across the industry? What does the regulatory road ahead look like?

  • Paola Cristina Nuñez Ameri, Chief Country Compliance Officer, Citi
  • Julie Gibelin, Senior Manager, Information Security Governance, N26
  • Victoria Baines, Policy Advisor, Digital Identity, DSIT
  • Milan Khan, Senior Product Manager, Okta
  • Alison McDowell, Co-Founder & Director, Beruku Identity

11:55 - 12:30 - Panel: Navigating a new era of KYC and KYB

Legacy processes for identity proofing are unsustainable in a digital world. How can financial providers gain a competitive advantage by streamlining KYC and KYB experiences to improve customer satisfaction and reduce operational burden? Which technologies can help to identify fraudsters and threat actors at the onboarding stage? Are we seeing a shift towards perpetual verification, building up a real-time picture of risk throughout the customer lifecycle?

  • James Coveney, Head of Data Science, Cashplus Bank
  • Azy Shojaeian, VP Compliance & Risk, MLRO, Pockit
  • David Awit, Director of Sales, Fourthline
  • Warren Tomlinson, Director, Financial Crime Compliance, ClearBank
  • Rob Moffat, Senior Technical Architect, FINOS (Moderator) 

12:30 - 13:00 - Panel: Understanding vulnerability: Safeguarding customers against financial scams

With instances of APP fraud, investment scams, and money muling on the rise and regulatory changes set to shift the burden of liability away from consumers, the threat facing financial institutions is significant. What kinds of personal circumstances can make customers particularly vulnerable to these forms of attack? How can innovation enable suspicious behaviour to be flagged and monitored more effectively? What role does education have to play in prevention?

  • Anne-Lise Amiot, Lead Product Manager, Identity and Access Management, Tide
  • Claire Simpson, Senior Manager, The Payment Systems Regulator
  • Andreas Konstantinou, Fraud Systems Oversight Analyst, The Co-Operative Bank
  • Ros Smith, Senior Technologist, Digital Identity, Ofcom (Moderator)

13:00 - 14:00 - Lunch break

Lunch is served! Head to the catering area on the expo floor, explore the networking options, and don’t forget to visit the exhibitor booths.

14:00 - 14:05 - Welcome back to Future Identity Finance

Find out what to expect from the afternoon ahead.

Laura Camplisson, Future Identity Portfolio Lead

14:05 - 14:20 - Fireside Chat: Finding the silver lining: Identity and the cloud

The continued growth of cloud-based services has the potential to significantly improve how organisations manage identity and access, but also exposes new risks which must be addressed. How can cloud identity benefit user experience, security, scalability and compliance? What are the various routes to adoption? How are bad actors adapting to work around improved controls and how can financial institutions counter new threats?

  • Peter Smith, Chief Information Security Officer, Allica Bank
  • Ivan Djordjevic, Principal Security Advisor, Salesforce (Moderator)

14:20 - 15:00 - Panel: Identity and payments: What’s next?

Customers today have come to expect fast and seamless omnichannel experiences. The need to verify identity to complete an online payment journey causes delays and can contribute to reduced conversion rates. How can financial institutions and retailers leverage innovation to streamline the payments process whilst ensuring compliance and protection against fraud? What changes will developments like Confirmation of Payee, the EU Digital Identity Wallet and PSD3 bring?

  • Keith Ferguson, Senior Product Manager, PokerStars, Flutter International
  • Daniel Jonas, Head of Research & Innovation, Pay.UK
  • Jyoti Goyal, Head of Product, Marketplace Capabilities, BT
  • Adhikar Babu, Senior Product Manager, Worldpay 
  • Briony Krikorian-Slade, Principal, Payments, Innovation & Resilience, UK Finance (Moderator) 

15:00 - 15:25 - Fireside chat: New Horizons, New Risks: The evolving financial crime landscape

Geopolitical changes and economic instability, together with the increasingly sophisticated techniques leveraged by criminals pose significant challenges to financial institutions. How can innovation strengthen due diligence and transaction monitoring approaches? What role does data sharing play in combatting financial crime and how do we ensure customer data is protected? What emerging threats should financial institutions be prepared to tackle?

  • Michael Venn, Group Head of Risk & Compliance, MLRO, Modulr
  • Valeria Cortez, Senior Data Scientist, Monzo Bank
  • Adam Preis, Director Product Solution Marketing, Ping Identity, (Moderator)

15:25 - 15:30 - Stage closing remarks

Thank you for joining Future Identity Finance 2024.

Laura Camplisson, Future Identity Portfolio Lead

15:30 - 16:00 - Afternoon coffee break

Time for a quick break! Grab a tea or coffee (…or a famous festival craft beer!) before the last sessions of the day.

16:00 - 16:45 - Roundtable: The road ahead for digital identity wallets

What are the latest significant developments surrounding the rise of digital identity wallets? Which standards and frameworks are driving progress and what does the road ahead look like for businesses and consumers? 

Moderator: Nick Mothershaw, Chief Identity Strategist, Open Identity Exchange

Seated expert: Annet Steenbergen, Advisor, EU Digital Wallet Consortium

16:45 - 17:30 - Roundtable: Tackling fraud & security threats in lending

As fraudsters and criminals deploy increasingly tactics to bypass security systems, what trends should financial institutions be vigilant of? How can innovative technologies and frameworks allow businesses to effectively flag suspicious activity and thwart attacks?

16:00 - 16:45 - Roundtable: The opportunities and risks of the growing data ecosystem

How can data-driven insights and advanced decisioning detect fraud and allow customers to access products and services without delay? How are advances in data sharing and open finance driving impacting digital identity.

Moderator: Dan Feaheny, Principal, Feeney Fintech Ltd
Seated expert: Rodry Webb, Senior Manager of Product Management, The Walt Disney Disney Company

16:45 - 17:30 - Roundtable: Making digital identity accessible to everyone

There is no one-size-fits all approach to identity, but accessibility is vital to ensure no one is excluded from accessing vital financial services. How can businesses prioritise human-centric design to account for the broadest possible range of user needs? 

17:30 - 18:30 - Drinks reception