Industry Insight: The truths about identity and inclusion
Our latest Industry Insight report – powered by OCR Labs – demonstrates that with well-developed technology and a carefully considered design process, it is possible for businesses to build identity systems which leave no customers behind.
Identity verification (IDV) systems, underpinned by artificial intelligence and machine learning, now control access to a range of services, offering the potential to reduce onboarding friction and enhance the customer journey. However certain aspects of IDV systems, if poorly designed, can mean that not every customer has a fair and equitable experience.
Discover insights from Bloom Money, REED Screening, Admiral Money and OCR Labs into:
- Ensuring IDV works effectively for users of all ages, gender identities, races, national origins and abilities.
- Allowing customers to use IDV at any time, in any language and from any device.
- Addressing the risk for exclusionary biases, both conscious and unconscious, to achieve ‘zero-bias AI’.
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Discover more reports on the future of identity.